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Privacy Policy

Privacy & Security Policy updated 28/02/2023


We at Cleanspec Cumbria Ltd are committed to protect the privacy of individuals. If you choose to provide us with personal details, we guarantee this information will not be passed to any other third party unless required to do so by law. If you join our mailing list and later request to be removed from the list, we shall remove your details straight away.This privacy policy sets out how Cleanspec Cumbria Ltd uses and protects any information that you give Cleanspec Cumbria Ltd when you use this website. Cleanspec Cumbria is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.Cleanspec Cumbria Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:We may collect the following information: name contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather:We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security:We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Cleanspec Cumbria Ltd 62 Gilwilly Road, Gilwilly Industrial Est, Penrith CA11 9BL If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect:The table below lists the cookies we collect and what information they store.

COOKIE name                                                     COOKIE Description

CART                                                                      The association with your shopping cart.

CATEGORY_INFO                                                  Stores the category info on the page, that allows to display pages more quickly.

COMPARE                                                              The items that you have in the Compare Products list.

CURRENCY                                                            Your preferred currency

CUSTOMER                                                           An encrypted version of your customer id with the store.

CUSTOMER_AUTH                                               An indicator if you are currently logged into the store.

CUSTOMER_INFO                                                An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS                                Stores the Customer Segment

ID EXTERNAL_NO_CACHE                                  A flag, which indicates whether caching is disabled or not. 

FRONTEND                                                           You session ID on the server. 

GUEST-VIEW                                                         Allows guests to edit their orders.

LAST_CATEGORY                                                  The last category you visited.

LAST_PRODUCT                                                   The most recent product you have viewed.

NEWMESSAGE                                                      Indicates whether a new message has been received.

NO_CACHE                                                            Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART                          A link to information about your cart and viewing history if you have asked the site.

POLL                                                                      The ID of any polls you have recently voted in.

POLLN                                                                   Information on what polls you have voted on.

RECENTLYCOMPARED                                        The items that you have recently compared.

STF                                                                         Information on products you have emailed to friends.

STORE                                                                   The store view or language you have selected

USER_ALLOWED_SAVE_COOKIE                        Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS                                      The products that you have recently viewed.

WISHLIST                                                               An encrypted list of products added to your Wishlist.

WISHLIST_CNT                                                     The number of items in your Wishlist.

Great place to buy professional
Great place to buy professional chemicals ,highly recommended
Excellent supplier of quality carpet cleaning chem
Excellent supplier of quality carpet cleaning chemistry, equipment and training. Their new Max Range is both high performance and great value. Always helpful with technical questions and rapid delivery times.
Alan Best
Spruced Up
Great Service
Been using this company now for several years and have experienced great service every time. The products in the Max range are very good and the advice given is also very helpful. We also have done several training courses here and have become good friends with the family over the years.
Absolutely Clean Glasgow
Great Products
Great products, packaged perfectly and always delivered on time. Never had an issue with these guys and it's great to see products that you can't get anywhere else. Hopefully in the future i will be purchasing a steam action truck mount from them.
Fresh Air Carpet and Upholstery Cleaning
Absolutely first-class service
Absolutely first-class service, communication, and customer service at the highest level. New products Max Range are amazing and great expert advice when needed is. Highly recommend it to anyone.
Trust Cleaner